2020 U.S.-Booked Air Volume: $43.3 million
Primary U.S. Payment Supplier: Citibank
Primary U.S. Expense Supplier: Concur
Primary U.S. Travel Risk Management Supplier: Anvil
Consolidated Global TMC: Corporate Travel Department
Aerospace giant Boeing in 2020 cut its U.S.-booked air
travel spending by nearly 80 percent year over year, but such spending is on
track to increase in 2021.
The company operates an ARC-accredited Corporate Travel
Department, which services more than 95 percent of its global travel. Boeing
this year bolstered the CTD with a new back-office tool and a new
ticket-tracking and data analytics platform.
Amid the Covid-19 pandemic, Boeing in 2020 implemented a
pre-trip approval process that included updated protocols for traveler safety
and security. The company also unveiled a tracking tool that covers the
immigration and taxation status of international travelers.
Boeing in 2020 and 2021 changed several planks in its travel
policy, allowing a larger role for traveler judgment but also tightening
several aspects. The company has reduced permissible class of international air
travel for executives to business class from first, limited per diems for
individual meals and required the use of preferred suppliers for airport
parking.
Boeing also launched a new credit card platform, a new user
interface for its expense tool and changed its requirements covering receipt
retention. The company also unveiled new traveler survey and communication
media and expanded the use of artificial intelligence and machine learning for
its travel expense audit tool.
The meetings program also was a Boeing target, as the
company launched an enterprise-wide meeting and events policy along with
associated technology tools and a dedicated website.
Boeing in 2020 also integrated more company subsidiaries
into its program, and this year plans to expand further its travel, expense and
corporate card management services to more subsidiaries and joint ventures.