2018 U.S.-Booked Air Volume: $72 million
Primary Air Suppliers: United, Delta, American
Primary Hotel Suppliers: Marriott, Hilton, Hyatt
Primary Car Rental Suppliers: Avis, Budget
Primary Global Online Booking Tool: Concur
Primary U.S. Payment Supplier: American Express
Card Program: individual bill/central pay
Primary Global Expense Supplier: Concur
Consolidated Global TMC: BCD
Growing cloud-based customer relationship management firm Salesforce reported $10 billion in 2018 annual revenue and has implemented travel programs in Argentina, Brazil, Morocco and Israel under its global travel policy, which remained largely unchanged in 2018. It continues to use multiple distribution channels like SAP Concur TripLink and New Distribution Capability to provide rich content for booking, to capture data and to increase savings. Salesforce's U.S.-booked air spend rose 31 percent in 2018 from 2017's $55 million. Seventy percent of U.S.-booked air spend was on domestic flights in 2018. Of tickets booked in the U.S., 85 percent went through approved online tools, and 70 percent of those required no agent assistance. Big change for Salesforce in 2019, however; it departed long-time partner BCD in favor of Amex GBT.