2018 U.S.-Booked Air Volume: $68 million
2018 Global Air Volume: $114 million
Primary Air Suppliers: American, United, Delta
Primary Hotel Suppliers: Marriott, Intercontinental
Primary Car Rental Suppliers: Avis, Hertz
Primary Global Online Booking Tool: Concur
Primary U.S. Payment Supplier: American Express
Card Program: individual bill/central pay
Primary Global Expense Supplier: Concur
Consolidated Global TMC: HRG
IT service provider Cognizant's U.S.-booked air volume rose $10 million from 2017's $58 million as revenue increased $2 billion to $16.1 billion. The company, which has a single global travel policy, expects the figure to rise just $2 million this year. Last year, it implemented HRG as its globally consolidated travel agency, including Follow the Sun services in most markets, global profiles for all employees, a consolidated relocation desk and a centralized ticketing desk. American Express Global Business Travel acquired HRG in July of last year. Cognizant also launched SAP Concur Travel & Expense in India, achieving a 99 percent utilization rate for eligible trips, compared with 88 percent online adoption globally. Also in India, the travel program established a meetings and events team that sourced more than 200 events and delivered about $500 million in savings. In 2019, Cognizant continues to expand air and hotel price assurance tools globally, negotiating more dynamic discounts with hotels in the 100- to 250-room night range. The company is considering a gamification or savings-sharing program to encourage cost-efficient decisions among travelers. Sixty-seven percent of Cognizant's 2018 U.S.-booked air volume was for domestic travel.