2018 U.S.-Booked Air
Volume: $250 million
2018 Global Air Volume: $400 million
2018 U.S. T&E: $450 million
Primary U.S. Air Supplier: Delta
Primary U.S. Hotel Suppliers: Marriott, Hilton, Hyatt
Primary U.S. Online Booking Tool: Concur
Primary U.S. Payment Supplier: American Express
Card Program: individual
bill/central pay
Primary Global Expense Tool: Microsoft Dynamics
Consolidated U.S. TMC: Amex GBT
Microsoft’s U.S.-booked air volume rose 12 percent in 2018
from 2017’s $224 million. In 2018, Microsoft Travel rebuilt the company’s
travel portal around a chatbot-driven, personalized experience based on
Microsoft’s years of work to develop a group of personas for travelers and thus
personalize communications and offers to each traveler. Meanwhile, the
company’s Roadmap and Tripism users have increased to 20,000 each. Roadmap
makes traveler friendly apps customized to each corporate travel program.
Tripism, whose Microsoft users numbered only 10,000 users in October 2017,
makes recommendations for travelers based on peers’ experiences, as well as
Microsoft office locations, preferred hotel suppliers and Dinova network
restaurants. Almost half Microsoft’s U.S.-booked travel in 2018 was domestic.
Nearly all of the U.S.-booked tickets, 95 percent, went through approved online
tools, and 90 percent of those required no agent assistance. Microsoft made no
changes last year to its travel policy, which is global.