< PrevNext > 8. Microsoft Redmond, Wash. Share 2018 U.S.-Booked Air Volume: $250 million2018 Global Air Volume: $400 million2018 U.S. T&E: $450 millionPrimary U.S. Air Supplier: DeltaPrimary U.S. Hotel Suppliers: Marriott, Hilton, HyattPrimary U.S. Online Booking Tool: ConcurPrimary U.S. Payment Supplier: American ExpressCard Program: individual bill/central payPrimary Global Expense Tool: Microsoft DynamicsConsolidated U.S. TMC: Amex GBTMicrosoft’s U.S.-booked air volume rose 12 percent in 2018 from 2017’s $224 million. In 2018, Microsoft Travel rebuilt the company’s travel portal around a chatbot-driven, personalized experience based on Microsoft’s years of work to develop a group of personas for travelers and thus personalize communications and offers to each traveler. Meanwhile, the company’s Roadmap and Tripism users have increased to 20,000 each. Roadmap makes traveler friendly apps customized to each corporate travel program. Tripism, whose Microsoft users numbered only 10,000 users in October 2017, makes recommendations for travelers based on peers’ experiences, as well as Microsoft office locations, preferred hotel suppliers and Dinova network restaurants. Almost half Microsoft’s U.S.-booked travel in 2018 was domestic. Nearly all of the U.S.-booked tickets, 95 percent, went through approved online tools, and 90 percent of those required no agent assistance. Microsoft made no changes last year to its travel policy, which is global.