2018 U.S.-Booked Air
Volume: $244 million
2018 Global Air Volume: $285.5
million
2018 Global T&E: $566.5 million
Primary Hotel Suppliers: Hilton,
Marriott, Hyatt
Primary Car Rental Suppliers: Avis,
Budget
Primary Global Online Booking Tool: Concur
Primary U.S. Payment Supplier: Citi
Card Program: individual
bill/central pay
Primary Global Expense Supplier: Concur
Primary Global Travel Risk Management
Supplier: Anvil
Boeing adjusted its travel policy in 2018 to cover travel
expenses related to nursing mothers, such as the cost of storing and shipping
home breast milk for use at home. Also, under a new immigration section in the
policy, employees can submit TSA Precheck, Real ID, passports and passport
photos for reimbursement. However, expenses related to expedited check-in are
not reimbursable. The company also now allows ridehailing services. Meanwhile,
U.S. car renters no longer must refuel rental cars before returning them.
Overall, Boeing aims to simplify its travel handbook this year.
The company implemented a hotel rate search tool to generate
savings and usage data around its negotiated hotel program and added an artificial
intelligence/machine learning-powered audit module to its expense system. This
year, Boeing, an Airlines Reporting Corp.-accredited Corporate Travel
Department, completed an RFP for global support services. It’s expanding
T&E management to its subsidiaries and is adding a traveler tax and
immigration tool for international travel compliance, streamlining its audit
and pretrip approval process and increasing use of self-service tools, apps,
and AI/ML robotics for operations and traveler services. It also intends to
implement a new back-office system and new reporting and data analytics tools.
Ninety-two percent of Boeing’s U.S.-booked tickets went
through approved online tools in 2018, 78 percent of those without agent help.
The aircraft manufacturer reported $101.1 billion in revenue in 2018 and has a
single global travel policy. Boeing’s U.S.-booked air volume rose 7 percent in
2018 from 2017’s $227.2 million. Seventy-eight percent of its U.S.-booked air
travel was for domestic travel in 2018.