2018 U.S.-Booked Air
Volume: $260 million
2018 Global Air Volume: $530 million
2018 U.S. T&E: $572 million
2018 Global T&E: $1.3 billion
Primary Air Suppliers: United,
Delta, American
Primary Hotel Suppliers: Marriott,
Hilton, InterContinental
Primary Car Rental Supplier: Avis
Primary Global Online Booking Tool: GetThere
Primary U.S. Payment Supplier: American
Express
Card Program: individual bill/individual
pay
Primary Global Expense Supplier: MyTE
Internal System
Primary Global Travel Risk Management
Supplier: WorldAware
Consolidated Global TMC: CWT
Professional services firm Accenture’s U.S.-booked air spend
rose 7 percent in 2018 from 2017’s $243 million, but the company expects that
figure to drop 6 percent to $245 million this year. The company earned $41.6
billion in revenue in 2018. Of the 2018 U.S.-booked tickets, 94 percent were
booked via approved online tools, and 91 percent of those needed no agent
assistance. Three-quarters of 2018 U.S.-booked air spend was for domestic
travel. The company has a single global travel policy and in 2018 added new
travel controls and completed a transition to a global delivery center for
after-hours support. Accenture focused on improving the user experience for
travelers and integrating travel booking and immigrations processes. This year,
it’s reviewing its global travel model, streamlining global travel policy and
approvals and standardizing how contractor and nonemployee travel bookings are
processed. It’s also simplifying its policies this year.