< PrevNext > 2. IBM Armonk, N.Y. Share 2018 U.S.-Booked Air Volume: $417 millionPrimary Global Online Booking Tool: ConcurPrimary U.S. Payment Supplier: American ExpressCard Program: individual bill/central payPrimary U.S. Expense Supplier: ConcurPrimary Global Travel Risk Management Supplier: International SOSConsolidated Global TMC: Amex GBTIBM’s U.S.-booked air volume is on a downward trajectory. It declined from $465 million in 2016 to $430 million in 2017 and another 3 percent in 2018. The company expects that volume to decline slightly again in 2019 to $415 million. Of 2018 U.S.-booked air volume, 88 percent went through approved online tools and only 13 percent of that required agent assistance. Seventy percent of 2018 U.S.-booked air volume was for domestic travel. Last year, IBM and Travelport released IBM Travel Manager, an artificial intelligence-based dashboard. IBM Travel Manager is used to track, manage and predict spending within IBM’s strategic sourcing group. The technology company also is expanding its dynamic hotel pricing model and implementing an air and hotel reshopping initiative. The IT company, which has a single global travel policy, brought in $79.6 billion in revenue in 2018.