2018 U.S.-Booked Air
Volume: $559.2 million
2018 U.S. T&E: $1.8 billion
Primary U.S. Air Suppliers: American, Delta, United
Primary U.S. Hotel Suppliers: Hilton, Hyatt, Marriott
Primary U.S. Car
Rental Suppliers: Avis, Budget
Primary U.S. Online Booking Tool: GetThere
Primary U.S. Payment Supplier: American Express
Card Program: individual
bill/central pay
Primary U.S. Expense Supplier: SAP
with a custom interface
Primary U.S. Travel Risk Management
Supplier: International SOS
Consolidated U.S. TMC: BCD
Deloitte’s U.S.-booked air volume rose 13 percent in 2018
from 2017’s $495.1 million, while U.S. T&E rose 14 percent. The firm
brought in $17 billion in revenue in 2018. Its monthly adoption rate for online
bookings in the U.S. reached as high as 75 percent in 2018, beating the 2017
record of 74 percent. Across the entire year, the online adoption rate settled
at 74 percent, and 88 percent of that booking volume required no agent
assistance. The consolidation of procurement and contracting processes produced
global agreements for airline, hotel and travel management company, and the
firm’s global procurement team has expanded to 12 countries and continues to
grow. The company’s airfare price assurance tool also was enhanced last year to
check prices more often per day. For travelers, the firm hosted on-site
enrollment events in 2018 for trusted traveler programs, and it reimburses the
application fees for travelers who qualify. Of the firm’s U.S.-booked air spend,
74 percent was for domestic travel. Deloitte’s cost-containment campaign, a
strategic effort endorsed by firm leadership, continues in 2019 in order to
promote cost-effective travel options. Deloitte plans no changes to travel
policy, which varies by country, and will keep up its efforts to consolidate
globally and to increase online and mobile adoption.