< PrevNext > 1. Deloitte New York Share 2018 U.S.-Booked Air Volume: $559.2 million2018 U.S. T&E: $1.8 billionPrimary U.S. Air Suppliers: American, Delta, UnitedPrimary U.S. Hotel Suppliers: Hilton, Hyatt, MarriottPrimary U.S. Car Rental Suppliers: Avis, BudgetPrimary U.S. Online Booking Tool: GetTherePrimary U.S. Payment Supplier: American ExpressCard Program: individual bill/central payPrimary U.S. Expense Supplier: SAP with a custom interfacePrimary U.S. Travel Risk Management Supplier: International SOSConsolidated U.S. TMC: BCDDeloitte’s U.S.-booked air volume rose 13 percent in 2018 from 2017’s $495.1 million, while U.S. T&E rose 14 percent. The firm brought in $17 billion in revenue in 2018. Its monthly adoption rate for online bookings in the U.S. reached as high as 75 percent in 2018, beating the 2017 record of 74 percent. Across the entire year, the online adoption rate settled at 74 percent, and 88 percent of that booking volume required no agent assistance. The consolidation of procurement and contracting processes produced global agreements for airline, hotel and travel management company, and the firm’s global procurement team has expanded to 12 countries and continues to grow. The company’s airfare price assurance tool also was enhanced last year to check prices more often per day. For travelers, the firm hosted on-site enrollment events in 2018 for trusted traveler programs, and it reimburses the application fees for travelers who qualify. Of the firm’s U.S.-booked air spend, 74 percent was for domestic travel. Deloitte’s cost-containment campaign, a strategic effort endorsed by firm leadership, continues in 2019 in order to promote cost-effective travel options. Deloitte plans no changes to travel policy, which varies by country, and will keep up its efforts to consolidate globally and to increase online and mobile adoption.