2018 U.S.-Booked Air Volume:$52.4 million
Primary Air Suppliers: Star Alliance, Sky Team, Southwest
Primary Hotel Suppliers: Marriott, Hilton, Hyatt
Primary Car Rental Supplier: Hertz
Primary Global Online Booking Tool: Concur
Primary U.S. Payment Supplier: American Express
Card Program: individual bill, central pay
Primary Global Expense Supplier: Concur
Primary Global Travel Risk Management Supplier: International SOS
Consolidated Global TMC: CWT
Biopharmaceutical company Amgen generated $23.8 billion in revenue in 2018 while reducing U.S.-booked air spend 8 percent from 2017's $56.8 million. Of the 2018 U.S.-booked air volume, 58 percent was for crossborder travel. Amgen projects that figure to inch up to $54 million this year. Seventy-eight percent of 2018 U.S.-booked tickets went through approved online tools—up from 69 percent in 2017—and just 3 percent of those required agent assistance. The company has a single global travel policy. In 2018, the company reviewed and tweaked policy, including guidance on meals, as well as making sedans eligible for senior staff. It also implemented hotel rate caps in certain cities, instituted pretrip approval for certain markets, expanded airfare and hotel price tracking to a total of 30 countries and implemented 24/7 dedicated travel agents. In 2019, it will continue to focus on cost management and to globalize onto standard platforms, such as online booking tool, expense management and meetings registration.