BTN Op-Eds

There is no joy in recognizing that business travel has peaked and that our industry will never return to its pre-Covid level. Like it or not, there are... KEEP READING

The ongoing Covid-19 pandemic has forced us to relocate our professional and personal lives into online meeting rooms and other virtual... KEEP READING

Despite the industry's efforts to increase cleanliness and consumer confidence, travelers cannot truly escape the virus until society achieves the CDC's... KEEP READING

About eight months ago, AI-based data intelligence firm PROS assembled a Covid Taskforce to help airline customers cope with the pandemic. By combining... KEEP READING

In a column for BTN in May 2020, I shared this line: "They say you don't truly know the value of something until it's no longer there. Well, the ability... KEEP READING

It's become pretty clear to me that humans don't evolve and transform unless confronted with a crisis so extreme that we have no choice but to break... KEEP READING

The impact of the Covid-19 pandemic on corporate travel has been seismic, to say the least. The landscape has shifted suddenly and the ecosystem—more... KEEP READING

Every crisis presents an opportunity to fix what was broken. Now that business travel has come to a virtual stop, why haven't we seen the network... KEEP READING

With business travel at a crawl during Covid-19, it’s the perfect time to evaluate your travel program and think about a reset if it’s not generating... KEEP READING

I went on a business trip last week. In normal times, that wouldn’t be worth mentioning. But these are hardly normal times. I’m in the travel... KEEP READING