BTN Op-Eds

Is 15 Minutes the Right Measure of On-Time Flight Performance?By OAG senior analyst John Grant

It's only 15 minutes, but in the world of commercial aviation, on-time performance is a crucial measure for every airline. Interestingly, few airlines... KEEP READING

Companies Will Use Climate Change as a Lever to Reduce TravelBy Dawit Habtemariam

At most, travel managers in the West will have a negligible impact on climate change. Annual carbon emissions from the U.S., UK, France and... KEEP READING

2020 is the Year of Direct Booking ChannelsBy DigiTravel Consulting Managing Partner Susan Lichtenstein

In 2020, many companies will open direct booking channels, which will benefit all corporate stakeholders. While the commonly held belief is that direct... KEEP READING

Saving Face: Legislators Will Battle Over Regulating Biometrics in TravelBy Elizabeth West

The U.S. Department of Homeland Security in December backed off the idea of requiring facial scans of U.S. citizens entering and leaving the United... KEEP READING

The Journey Starts When You’re Flight ShoppingBy ATPCO CCO Jonathan Savitch

I think we’re at an inflection point in 2020; decommodification of air travel is finally becoming a reality. This naturally starts with the way in which... KEEP READING

Flexibility on LRA & Same-Day Cancellation Can Drive Hotel Program SavingsBy HRS SVP Hotel Solutions North America Jonathan Hamblett

During 2020 hotel negotiations, HRS repeatedly came across a new trend. Corporate hotel programs that are willing to be flexible can derive actual... KEEP READING

TMCs Will Confront Ethical DecisionsBy Click Travel CEO Jill Palmer

2020 will be the year of purpose beyond profit. TMCs will face decisions about how to grow their businesses while addressing sustainability in its... KEEP READING

Hotel Unbundling Leads to More Booking Chaos in 2020By Donna M. Airoldi

The use of artificial intelligence to parse traveler data to provide more personalized booking choices has been on the upswing. Proponents tout better... KEEP READING

TMC Consolidation Accelerates, Leaving Messy AftermathBy Butler Caroye Managing Director Tony O’Connor

The TMC sector looks as if it might need a breather at the moment in terms of mergers and acquisitions. But I think the opposite is happening: Activity... KEEP READING

More TMC No-Bids Mean Buyers Selling Like Never BeforeBy GoldSpring Consulting Partner Will Tate

TMC industry consolidation leads to TMC market power, which creates the ability to be more selective about selling opportunities. Buyers will see this... KEEP READING

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