according to an airline spokesperson. "This would include the ability to shop and book on united.com. In addition, customer service delivery for the bookings would be supported on united.com along with our reservations department." First reported by
The Beat, United Airlines on Thursday became the first airline publicly to commit to TripLink, which already has
drawn support from InterContinental Hotels Group, Marriott International, Starwood Hotels and Resorts and Avis Budget Group. "We see this partnership as a strategic answer to a very specific customer segment," according to a statement from John Slater, United vice president of sales in the Americas. "Some of our mutual customers already book directly with United and others have requested that we integrate our booking platforms with Concur." In a blog post, Concur chairman and CEO Steve Singh called the United deal "an unprecedented partnership" and claimed that "in the weeks ahead, we will see a whole new generation of suppliers join the Concur Platform to help develop our shared vision of
The Perfect Trip."