< PrevNext > With Traveler Safety Under a Microscope, Hotel Attachment Rate Tools Thrive By American Express Global Business Travel director of consulting Cicily Robinson / February 16, 2016 Share Cicily Robinson, Director of Consulting, American Express Global Business Travel In 2016, the total cost of travel is a focus for most travel managers as the industry climbs out from under the procurement umbrella. It’s seen as a hugely relevant—and somewhat controllable—spend category that comes with an unquantifiable set of risks. Those risks include people’s safety and security; and it’s impossible to put a value on that.It’s easy to say a company will save money by increasing its hotel attachment rates because it will. Leveraging power still achieves lower rates and more accurate forecasts. It’s the human factor, the people, that make hotel attachment rate so important when managing a travel program more holistically. Knowing where travelers are at any given point is vital as companies are essentially responsible for those human beings while on company business.Location information that comes with an attached hotel booking enables a company to act more quickly during an emergency. Without that information, companies act blindly, creating undue stress and unnecessary costs associated with locating individuals. The outcomes and potential “cost” of a major disaster, terrorist attack or health issue can vary wildly. Recent terrorist attacks in cities with high international travel (i.e., Paris, Istanbul) are prime examples in which knowing the location of business travelers in advance will save upwards of 20 hours of tracking per person.While the travel department can implement parameters to steer business travelers in the right direction, making those travelers understand why they should book a hotel through the right channel and actually getting them to do it is another story. Tools already exists that can send out notifications to travelers who’ve forgotten or chosen not to book a hotel room. Some can even require that they book a room before reserving the flight. More companies will adopt such tools this year. In doing so, they will go beyond having the right policy. They will drive better understanding, make attachment easy for travelers, yield immediate savings and reduce obvious risks.