Hawaiian Airlines over the next five years plans to invest $600 million to modernize the customer experience, parent carrier Alaska Airlines announced Monday.
The renovations will include improved lobbies, gates and amenities at airports in Honolulu, Līhu'e, Kahului, Kona and Hilo, with better seating and increased power charging, according to the carrier. Hawaiian also will build a new 10,600-sq.-ft. premium lounge in Honolulu at the entrance of the Mauka Concourse in Terminal 1.
This spring, Hawaiian said it would launch an update to its mobile app and website with more self-service features including the ability to change flights and redeem award travel on global partner carriers. The carrier also is investing in new technology to support employees, and the full functionality of these tools "will be possible once Hawaiian Airlines and Alaska Airlines share the same passenger service systems," according to the carrier. Hawaiian's transition to Alaska's PSS, which is powered by Sabre, is scheduled for late April, as is its debut in the Oneworld airline alliance.
In addition, Hawaiian's fleet of Airbus A330 aircraft beginning in 2028 will undergo a full interior upgrade, with new seats, carpets, lighting, first-class suites and a premium economy cabin, according to the carrier. The aircraft also will have a Bluetooth-enabled in-flight entertainment system with high-definition seatback screens and free high-speed Starlink Wi-Fi.