Travel management company CWT has launched a text-based messaging service on its myCWT platform that allows clients' employees to reach a CWT agent 24/7 from their desktop, mobile device or other third-party client approved messaging app, such as Facebook Messenger, the company announced. CWT plans to make additional interfaces available in 2020. The service allows travelers to create new bookings, change existing ones, resolve issues, and retrieve and amend their itinerary.
The company has piloted the messaging service for nearly a year with more than 20 global clients. CWT will make the service available to all its clients who want it in phases throughout 2020.