Air travel technology is improving traveler satisfaction, according to SITA, an air transport IT and communications company owned by more than 400 airlines, airports and related companies. Real-time alerts about baggage collection, for example, drew 8.6 percent higher satisfaction than did display screens and public announcements, according to SITA's 2019 Passenger IT Insights report. The report notes that technology adoption is highest for the parts of the travel experience that are or can be done before arriving at the airport: booking and checking in. Those performing both these tasks on the web are the biggest adopters. "Uptake is considerably weaker when it comes to the use of self-service kiosks for check-in, where there is a reliance on the airline or airport's technology," SITA wrote. Thus, the report delves into passengers' willingness to use mobile tech at the airport but notes that the availability of onsite technology can limit real-life adoption. More from the report follows.
