BTI Americas' group division is revamping and streamlining its service delivery by emphasizing best practices in all its regional offices, which is expected to make its overall service more

One-on-One: A National Commitment To ServiceAs president and CEO of Republic Industries' automotive rental group, William E. Lobeck, former head of National Car Rental, is responsible for

TWA, US Airways Enhance Front Cabin Products By Jay CampbellThe middle of the airline pack is shaking things up as TWA and US Airways, the nation's seventh and fifth largest carriers

More than 320 people from 11 meetings industry associations met with their congressional representatives on Capitol Hill earlier this month to seek support for restoring the tax deductibility of

Both corporate meeting buyers and hoteliers this year have pushed to a new level of prominence the complete meeting package style of per-attendee, per-day pricing that encompasses all meeting charges,...

Delta Air Lines on Wednesday said it raised first class and full coach fares in certain markets by $50, prompting Northwest Airlines to match and Continental Airlines to do so on competitive routes, as...

Experiencing a weakening economy and diminished demand for hotel space, Los Angeles hoteliers have started to offer corporate meeting buyers incentives enticing them to bring their business.

Hyatt Hotels & Resorts is in the midst of a $1.3 billion overhaul of its Regency brand, including 17 properties that have been either renovated or newly opened in the past three years as well as 31...

A study released last month by researchers at Carnegie Mellon University found that cell phones and other portable electronic devices "can pose dangers to the normal operation of critical electronics on...

RFP Add-Ons Complicate ProcessHotels Grapple With Proliferating Standard Form Addenda and Use By Bruce Serlen Addenda to the industry standard request for proposals form are becoming more common