United Airlines and IBM today announced the carrier has chosen the technology company to deploy a new customer relationship management system aimed at improving customer service and boosting operational...

United Airlines and IBM today announced the carrier has chosen the technology company to deploy a new customer relationship management system aimed at improving customer service and boosting operational...

The U.S. Department of Transportation's plan to allow global distribution system providers to bias their displays beginning in July (BTN, Jan. 19) is generating discussion about possibilities ranging...

Buyers Seek Pro Air Path Detroit Start-Up Builds On Monthly Fee Deals With Corporate Buyers By Jay CampbellMore companies already are interested in negotiating with Pro Air, the

Pfizer Halves Expensing Costs Name: Phil Dunphy Company: Pfizer Inc. Headquarters: New York, N.Y. Total T&E: $600 million Innovation: Selecting and implementing a global automated

Delta and Air France today signed a transatlantic joint venture agreement designed to provide a higher level of integration and enhanced competitive positioning for one of the world's primary commercial...

GDSs, Third-Party Vendors Shift Agencies To One-Stop Shops By Sarah Welt The latest round of commission reductions only further hammers home the point that for agencies to continue

Taking a page from its Song book, Delta Air Lines this fall is unveiling new digital entertainment systems for all passengers on domestic transcontinental flights. The carrier is launching the new...

RezPort Gets GroupsAmex One Adds Meetings, Attendee Mgmt. To Booking Tool By Chris Davis American Express One will introduce capability to book meetings and group airfares at negotiated corporate

Unions Flex Muscles Pilots scrap Delta-United codeshare, stop Air Canada, Northwest flights By Jay CampbellWhile grappling with strikes at Air Canada and Northwest Airlines