A year ago this month, United Airlines in the wake of the merger with Continental Airlines was reeling from a buggy transition to a single passenger services system.

Atlanta - Amadeus and Galileo International on July 30 announced that they had established their first significant footholds in the U.S. corporate online booking arena by acquiring Waltham, Mass.-based...

Washington, D.C. Dashing the wildest hopes of airline representatives among the travel executives attending the 14th annual Masters Program held here last month, Guy Caruso, administrator of the U.S....

Online Reporting Attracts Attention Across The Atlantic By Lynn Woods Spurred by the unifying force of the euro as a single currency, corporate travel departments in Europe are consolidating and

Holiday Inn Express, Fairfield Top Economy Segment By Bruce Serlen Strong national economy or not, corporate travel buyers' eyes remain firmly focused on the bottom line, which suits executives at

CWT Restructures Account Focus By Sarah WeltFt. Lauderdale - Carlson Wagonlit Travel has begun to reorganize itself to manage customers globally with single accountability, focusing on

ARC's CTD Appointments Gaining Ground By Sarah Welt Ten months into the program, 25 Corporate Travel Departments have been approved, with another 30 companies in some stage of the

Agencies Experiment With New Call Center Tech. By Sarah Welt As call center technology rapidly advances, the mega travel management companies are testing and deploying more advanced

Northwest Airlines late last week rescinded a policy to levy fees on travel agent bookings made through global distribution systems. The reversal came after 10 days of sharp criticism from GDS...