Free Wi-Fi, complimentary breakfast, premium bed linens—these things that used to be considered perks are now table stakes for hotel guest satisfaction. That may be why customer satisfaction is reaching...

Luxury hotel company Kempinski aggressively is expanding its portfolio, but president and CEO Reto Wittwer said it neither would become a massive megabrand nor venture beyond the luxury tier.

Hogg Robinson Group named Europe and Asia head Kevin Ruffles chief operating officer bit.ly/9Bf1Ne , it announced Monday. Ruffles, who had been regional president of Europe and Asia/Pacific since 2007,...

DMCs Expect 2007 Revenue Growth But Profit Squeeze

American Airlines, United-Continental Airlines and Frontier Airlines this month revised downward their 2011 capacity growth plans as crude oil traded above $100 per barrel. The carriers follow Delta Air...

The U.K. government has postponed until April 2012 any further increases in its air passenger duty bit.ly/etp9ci , currently as much as £170 for premium passengers on ultra-long haul flights,...

Delta Air Lines plans a 2 percent year-over-year capacity reduction for the second half of 2011 bit.ly/gTEHeS , a reversal from its previous 2 percent growth plan, and US Airways lowered its planned...

The vast majority of meeting buyers anticipate per-attendee costs to hold steady or even decrease this year, compared with the lows of 2009, as planners cope with sustained budgetary pressure, and...

As buyers prepare to begin the annual hotel negotiating process for 2009, the picture looks distinctly mixed. While the economic downturn has started to hit average room rates in the United States,...

With the next generation of remote conferencing technology hitting the market in increasingly affordable and improved, integrated packages, more corporations are using the technology on a regular basis,...