BTN's annual answer book for business travel managers.
A starting point for understanding a transformation process that promises turbulence along the way. Travel managers who understand both the limitations and the potential will have more influence over distribution transformation outcomes.... Keep Reading
The managed travel industry is looking toward an omni-channel future where airlines may do direct connects with an agency or even direct with a corporate online booking tool.... Keep Reading
Players in this space have become multifunctional as a way to adapt to changes in technology, to overcome other nodes’ failure to change and to avoid becoming commoditized. The result is a complex web.... Keep Reading