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United Plans to Regain Ground with Capacity Growth

By Michael B. Baker / January 24, 2018 / Contact Reporter
Business Travel News on X

United Airlines plans aggressive domestic network growth over the next few years, in part a correction of decisions made in recent years, airline executives said in a presentation to investors.

The carrier plans to increase capacity by between 4 percent and 6 percent year over year in 2018 and implement similar rate growth in 2019 and 2020, United president Scott Kirby said. Some of that growth will connect regional markets to its hub like the Rochester, Minn.-Chicago O'Hare service that began in June.

Over the years, United had shifted many of its regional aircraft out of those markets to take on American Airlines and Delta on some of their key routes. That was a mistake, Kirby said; United not only lost passengers feeding from those regional markets but also was lost out on the more major routes because its competitors were flying larger aircraft. United's departure from markets also fed into low-cost carrier growth there, he said. "The opportunity with United is not about shrinking," Kirby said. "It's about growing back to where United should have been had it not went to negative-8 percent growth the last several years."

United also will build its connectivity by continuing to rebank its hubs, altering schedules to make tighter connections in fewer time clusters. It moved Houston from 10 banks to eight, which boosts connecting demand without growing capacity, Kirby said. In a research note, Cowen said the strategy could help United regain market share but could hurt yields in the short term. "If United is successful in increasing connecting traffic at its hubs, the LCCs should compete for a smaller piece of the overall pie," according to Cowen. "It seems as though United is trying to crowd out the low-cost airlines, which should eventually work but is likely to be messy in the short term."


The opportunity with United is not about shrinking. It's about growing back to where United should have been had it not went to negative-8 percent growth the last several years."

United's Scott Kirby

At the same time, United is hoping to gain pricing leverage with a new revenue management system, Gemini. The old system tended to underforecast demand, which encouraged United to price to attract lower-yielding passengers, chief commercial officer and EVP Andrew Nocella said. The new system will be fully functional by the second quarter, he said.

United will continue to expand its Basic Economy fares this year, including more international markets, Nocella said. However, the carrier is adding a way to soften the fare's restrictions, allowing Basic Economy passengers to select a seat for a fee.

United recently announced a new premium economy cabin for international flights, Premium Plus, which will offer swankier food and amenity options and more comfortable seating. It will take about three years to spread that across its international fleet, Nocella said.

United's consolidated passenger revenue rose 4.1 percent year over year during the fourth quarter to $8.1 billion. Traffic rose 3.1 percent as capacity increased 4 percent, pushing load factor down 0.7 percentage points to 81.7 percent. Yield rose 0.9 percent.

United reported a fourth-quarter net income of $580 million, up from $397 million in the fourth quarter of 2016. Full-year net income was $2.1 billion, down from $2.3 billion in 2016.

RELATED: United Q3 earnings

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