Delta is adding two reporting metrics. It will provide each
client with completion and on-time data based on the client's travel footprint.
The metrics, called trip fulfillment factor and trip on-time factor, use
FlightStats data to show, for any given city pair originating in North America,
how often flights made it to their destinations and how often they arrived on
time. The data includes both nonstop itineraries and flights with connections.
Delta provides the reporting not only for its own flights and those of its
regional carrier partners but also for United, American, Alaska and Southwest.
"Our feedback was that systemwide [data] was really
great, but: 'Show me the performance in markets we actually fly,'" Delta
sales technology general manager Will Strattner said. "As good as the
government report data sources are for delays and completion factors, those are
at the leg only, so the metrics are not sufficient."
The carrier has been providing the data to select corporate
clients in a pilot program and on Tuesday will begin expanding the reporting to
all corporate customers, VP of sales operations and development Kristen Shovlin
said. That will occur "over the summer and beyond. We want to walk them
through it and make sure that they really understand all the data behind it."
The data will be available through companies' sales account
managers and eventually via the Delta Pro travel management portal. Delta also
is working to include flights with origins outside North America, as well as
codeshare flights.