What's Good For Guests?

<H1>What's Good For Guests?</H1><I>If you had to choose just one item to renovate or upgrade in a standard guest room in need of renovation, what would it be?

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"The carpet. What turns guests off the most is a carpet that's not in good shape or dirty."

-<I>Craig Hunt, Holiday Inn

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"The bathroom."

-<I>Stephen Phillips</I>,

<I>Howard Johnson </I>

"The bathroom. Of everything we've done, the bath has gotten the most positive response. We made it very bright, with new tiles, vanities and angled mirrors all the way around."

<I>-Steve Hickey, La Quinta

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"I'll make sure the guest has a good mattress. I've got to make sure I have the basics first: a clean room, good mattress and hot water."

<I>- Kenny Pyron, Promus

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<I>If you had to choose between renovating the interior or the exterior of a property in need of both, which would you choose?

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"As much as I'd love to say the outside, because that's the first thing you see, I'd make sure the guest rooms are in good shape. It's harder for me to get you in as a new customer if I'm not looking as great on the outside, but once I've got you in, I've got to deliver."

<I>-Craig Hunt</I>

"Assuming that the interior meets our cleanliness and safety standards, I would focus on exterior renovations. Curb appeal goes a long way when attracting walk-ins. The hotel business is like show business: Appearances mean a lot and you must put your best face forward."

<I>-Stephen Phillips</I>

"We chose to do the exterior first. If the property looks tired, no one is going to stop in. We felt that if we redid the exteriors first it would generate new traffic, which it did, and at least the guests would find the rooms to be clean and efficient."

<I>-Steve Hickey

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"I'm going to put the money inside because the guests are going to spend more time inside. I'd better spend my money where it means more to the guest.