A business process outsourcing and professional services firm, Capita also includes the Capita Business Travel Brand. It said the acquisition would "add scale" to Capita's business travel management operations and bring "considerable experience in venue and event management." In May 2011 when he became Expotel's interim executive chairman, Richard Lovell said a major challenge would be
repositioning the firm as a full-service travel management company instead of a more limited hotel booking agency. Capita in December 2010
acquired BSI, another hotel booking agency.