Obstacles To Agentless

<B>Obstacles To Agentless</B>

I just wanted to send along a brief note regarding Terry Sullo's "Jumping Automation Hurdles" editorial (<I>BTN</I>, May 15).

It was a great op-ed. I've never thought of our double and re-double checking and nit-picky requirements as being one of the things that is slowing the move to an agentless transaction. Not only that but, with the way the online booking agencies are developing their software, we should be able to pick and chose and view what we want when we want anyway, without complicated back-end coding.