According to the travel management company, Coppens "will oversee worldwide efforts tied to strategic operations functions and carry out the company’s vision for operations globally and across borders." He reports to
global COO Mike Janssen. Coppens most recently served as BCD Travel's senior vice president of performance solutions for Europe, the Middle East and Africa. After working at American Airlines, he joined the TMC in 2002 "to implement and manage Europe's first multinational service center for business travel."