2020 U.S.-Booked Air Volume: $13.2 million
Primary U.S. Payment Supplier: American Express
Primary U.S. Expense Supplier: Chrome River
Primary U.S. Travel Risk Management Supplier: ISOS
Consolidated U.S. TMC: FCM
Toyota’s North American travel division implemented a new
travel management company in 2020, switching to FCM from previous provider BCD
Travel. The company’s U.S.-booked air volume shrank to $13.2 million during the
year, from $62.5 million in 2019, with 99 percent of U.S.-booked volume
comprised of domestic trips.
Covid-19-related travel policy changes included putting into
place a temporary executive approval mandate and allowing more premium class
bookings, as well as shifting to virtual communications platforms and
supporting the organization’s “Safe at Work” initiatives. Among the top goals
for 2021 are relaunching the travel program, developing an integrated
international travel assessment tool, enhancing visibility into travel
sustainability and developing executive-level travel dashboards.