2020 U.S.-Booked Air Volume: $3.5 million
Primary Global Online Booking Tool: Concur
Consolidated U.S. TMC: CWT/Amex GBT
PayPal debuted on the Corporate Travel 100 in 2019 with U.S.-booked air volume of $44 million. Through 2020, the online payment platform booked less than 10 percent of that volume. Eighty percent of those trips remained in the U.S., given regulatory and
corporate restrictions on traveling internationally during the Covid-19 pandemic.
The company in October 2020 completed a planned switch in travel management providers to American Express Global Business Travel from CWT and implemented a pre-trip approval policy to ensure traveler safety amid the pandemic.
Even bigger changes are in the works as PayPal plots a total revamp of its travel policy, seeking to reduce touch points and enhance traveler experience. While virtual meetings will be encouraged for internal meetings, client- and partner-facing interactions
will take place in person whenever possible.