< PrevNext > 12. Microsoft Redmond, Wash. Share 2020 U.S.-Booked Air Volume: $44.2 millionPrimary U.S. Online Booking Tool: ConcurPrimary U.S. Payment Supplier: American ExpressCard Program: Individual Bill/Central PayPrimary Global Expense Tool: Microsoft DynamicsConsolidated U.S. TMC: Amex GBTMicrosoft co-founder Bill Gates famously said in November 2020 that he predicts more than 50 percent of business travel will disappear when travel recovers from the Covid-19 pandemic. That prophecy remains to be proven, but in 2020, BTN estimates that the technology giant’s U.S.-booked air volume was $44.2 million, down approximately 85 percent from its $275 million 2019 volume. After the pandemic started, Microsoft made substantial changes to its employee travel policies and cancelled or moved conferences and other marketing events to virtual-only through fiscal year 2021, which ended June 30. The company has its own virtual meetings product, Teams, which enables users to chat, call, meet and collaborate. However, the move to Teams to reduce business travel began prior to the pandemic, according to Microsoft’s 2020 sustainability report. The company is beginning to calculate the carbon benefits of using Teams instead of travel.Microsoft has offset all business travel emissions since 2012, and in October 2019 joined a partnership with KLM to support sustainable aviation fuel production and in October 2020 signed a similar commitment with Alaska Airlines. Employees can use the company’s TripTrackerLite tool, which providers personal travel statistics including carbon impact from travel. Microsoft works with Concur to provide estimated carbon emissions of flights and help employees compare the carbon costs, as well as financial costs, of their travel options. In August 2021, Microsoft invested $5 million in Oyo Homes and in September entered into a product and technology alliance with the hotel company. In February 2021, the company partnered with global distribution system Amadeus to enable faster delivery of new cloud-based travel solutions.Microsoft reported $168.1 billion in revenue for fiscal year 2021, up 17.5 percent from the year prior. As of June 30, 2021, the company employed approximately 181,000 full-time individuals, with 103,000 based in the United States. The total represents an 11 percent increase over fiscal year 2020’s 163,000 employees.