2020 U.S.-Booked Air Volume: $97.1 million
2020 Global. T&E: $581.1 million
Primary U.S. Air Suppliers: American, Delta, Southwest, United
Primary U.S. Hotel Suppliers: Hilton, Hyatt, Marriott
Primary U.S. Car Rental Suppliers: Avis/Budget and Enterprise/National
Primary U.S. Online Booking Tool: GetThere
Primary Global Payment Supplier: American Express
Card Program: Individual Bill/Central Pay
Primary U.S. Expense Supplier: SAP with a custom interface
Primary Global Expense Supplier: SAP Concur
Primary Global Travel Risk Management Supplier: ISOS
Consolidated U.S. TMC: BCD
After five straight years atop the CT100, professional
services giant Deloitte dropped down one spot in an unprecedented year for
corporate travel. Deloitte logged just over $97 million in U.S.-booked air
volume during 2020—82 percent of which was for domestic travel.
In a sign of how sharply the Covid-19 pandemic contracted
corporate travel activity, that figure would have barely cracked the top 40 in
2019 and was nearly half a billion dollars lower than the $583.1 million
Deloitte spent on U.S.-booked air volume in 2019. The company’s overall global
T&E volume also dropped sharply amid the pandemic, coming in at $581.1
million during 2020, compared to $1.9 billion the prior year.
For Deloitte’s travel program, the pandemic drove an
increased focus on duty of care, traveler education and real-time visibility
into traveler activity, with specific measures put into place including the
implementation of pre-trip approval technology within the booking workflow and
virtual meetings capabilities. Key travel program accomplishments amid the
pandemic included ticket donations to support pandemic relief efforts,
developing a process to reuse non-refundable air tickets for future travel,
strengthening reservation technology infrastructure, data reporting capabilities
and mobile travel tools and completing Deloitte’s first global car rental
sourcing program.
Throughout the pandemic, sustainability also remained a
major focus for Deloitte, which continued to promote less carbon intensive
travel choices in support of the company’s goal of reducing greenhouse gas
emissions from business travel per professional to 50 percent of 2019 levels by
2030. Sustainability, including
investments in sustainable aviation fuels, is high on the company’s priority
list for 2021, along with supporting the return of travel activity and a
planned review of travel policy during the latter part of the year.