< PrevNext > 2. Deloitte New York Share 2020 U.S.-Booked Air Volume: $97.1 million2020 Global. T&E: $581.1 millionPrimary U.S. Air Suppliers: American, Delta, Southwest, UnitedPrimary U.S. Hotel Suppliers: Hilton, Hyatt, MarriottPrimary U.S. Car Rental Suppliers: Avis/Budget and Enterprise/National Primary U.S. Online Booking Tool: GetTherePrimary Global Payment Supplier: American ExpressCard Program: Individual Bill/Central PayPrimary U.S. Expense Supplier: SAP with a custom interfacePrimary Global Expense Supplier: SAP ConcurPrimary Global Travel Risk Management Supplier: ISOSConsolidated U.S. TMC: BCDAfter five straight years atop the CT100, professional services giant Deloitte dropped down one spot in an unprecedented year for corporate travel. Deloitte logged just over $97 million in U.S.-booked air volume during 2020—82 percent of which was for domestic travel. In a sign of how sharply the Covid-19 pandemic contracted corporate travel activity, that figure would have barely cracked the top 40 in 2019 and was nearly half a billion dollars lower than the $583.1 million Deloitte spent on U.S.-booked air volume in 2019. The company’s overall global T&E volume also dropped sharply amid the pandemic, coming in at $581.1 million during 2020, compared to $1.9 billion the prior year. For Deloitte’s travel program, the pandemic drove an increased focus on duty of care, traveler education and real-time visibility into traveler activity, with specific measures put into place including the implementation of pre-trip approval technology within the booking workflow and virtual meetings capabilities. Key travel program accomplishments amid the pandemic included ticket donations to support pandemic relief efforts, developing a process to reuse non-refundable air tickets for future travel, strengthening reservation technology infrastructure, data reporting capabilities and mobile travel tools and completing Deloitte’s first global car rental sourcing program. Throughout the pandemic, sustainability also remained a major focus for Deloitte, which continued to promote less carbon intensive travel choices in support of the company’s goal of reducing greenhouse gas emissions from business travel per professional to 50 percent of 2019 levels by 2030. Sustainability, including investments in sustainable aviation fuels, is high on the company’s priority list for 2021, along with supporting the return of travel activity and a planned review of travel policy during the latter part of the year.