2020 U.S.-Booked Air Volume: $18.1 million
Global T&E: $140 million
Primary Air Suppliers: American, Delta, United
Primary Hotel Suppliers: Hilton, Marriott
Primary U.S. Car Rental Suppliers: National/Enterprise
Primary Global Online Booking Tool: SAP Concur
Primary U.S. Payment Supplier: American Express
Card Program: Individual Bill/Central Pay
Primary Global Expense Supplier: Concur
Primary U.S. Travel Risk Management Supplier: ISOS
Consolidated Global TMC: Amex GBT
Dell Technologies U.S.-booked air volume dropped to $18.1 million in 2020, compared with $120.8 million in 2019, but the company continued its global travel initiatives even amid the Covid-19 pandemic.
Accomplishments in 2020 included implementing an online travel booking hub in the United Arab Emirates, covering 14 markets, and in Egypt as well as adding Ghana and Ethiopia to the travel program. This year, Dell is evaluating online savings for Panama, Malaysia, Taiwan, Thailand and Russia.
On the hotel side, in 2020 Dell implemented a fully dynamic program, expanded use of the Tripbam tool and extended hotel city caps to 100 markets. The company is implementing Tripbam in 28 additional markets this year and is extending rate caps to its top 125 markets.
American Express Global Business Travel serves as Dell’s global consolidated travel management company. This year, Dell moved to Amex GBT’s Air Re-shop product and implemented Amex GBT’s Premier Insights data analytics tool. Other accomplishments for 2020 include completing a contract with Data Visualization Intelligence, Inc., and implementing programs with Lyft and Uber Eats.
This year, Dell is building a travel sustainability strategy, including adding reporting metrics for air, rail, hotel and car categories. It also is launching an event technology tool, Groupize, and is implementing a virtual payment tool, Conferma.
Dell’s global T&E in 2020 was $140 million, about half of which was in the United States. In 2019, Dell’s global T&E was $708 million.