< PrevNext > 73. Epic Verona, Wis. Share 2019 U.S.-Booked Air Volume: $52 millionPrimary Air Suppliers: American, Delta, UnitedPrimary Hotel Suppliers: Hilton, Hyatt, MarriottPrimary U.S. Online Booking Tool: Travelport SmartpointConsolidated U.S. TMC: Fox World TravelBTN estimates privately owned healthcare software company Epic Systems increased its U.S.-originating air travel spend by $1 million to reach $52 million in 2019. Epic extended its Travel Lead program to help more than 100 of its customer teams that travel the most frequently. Instead of the in-house travel counselor team handling trips as they reach the top of the queue for processing, the Travel Lead program assigns customer teams to dedicated agents who look after all their journeys. The program has enhanced counselors' understanding of what travelers need, leading to improved service and better job satisfaction for travelers and counselors alike. Epic's travel team also worked with Fox World Travel in 2019 to map and manage pain points within the trip process.