< PrevNext > 5. EY London Share 2019 U.S.-Booked Air Volume: $346.8 million2019 Global Air Volume: $710 million 2019 U.S. T&E: $945 million 2019 Global T&E: $2.2 billionPrimary Air Suppliers: Delta, United, AmericanPrimary Hotel Suppliers: Marriott, Hilton, AccorPrimary Car Rental Suppliers: National, HertzPrimary U.S. Online Booking Tool: GetTherePrimary U.S. Payment Supplier: American ExpressCard Program: Individual Bill/Individual PayPrimary Global Expense Supplier: Custom internal softwarePrimary U.S. Expense Supplier: Custom internal softwareConsolidated U.S. TMC: Amex GBTAccounting firm EY saw U.S.-booked air volume reach $346.8 million, up from $311.3 million in 2018. EY has a global travel policy and a single U.S. travel policy. In 2019, 70 percent of U.S.-booked air was for domestic travel. About 86 percent of 2019 U.S.-booked tickets were made through approved online tool. Ninety-three percent of bookings made outside the U.S. were booked through American Express Global Business Travel, 6 percent through BCD Travel and 1 percent through Uniglobe. EY deployed EY Travel Buddy, a networking tool to connect EY travelers on the road. It also went live with a hotel chat bot called Concierge, which will assist travelers with questions related to the hotel policy and program. In addition, EY released a dashboard to over 50,000 EY travelers, providing insights to travelers about their travel booking behaviors and how the decisions they make impact cost, efficiency and the environment. In 2020, EY made revisions to its global travel guidelines, such as restrictions on class of service, booking flights 21 days in advance for internal travel and strong direction to use the TMC for hotel bookings. For the remainder of the year, the EY Travel team will focus on introducing new meal guidelines into its travel policy. Additionally, the team will work with the EY Global Corporate Responsibility team to drive EY to be net carbon neutral by the end of 2020. Lastly, they will continue to provide expertise to guide EY through the Covid-19 pandemic and build traveler confidence, while cultivating a travel, meetings and events program with a purpose, which focuses on wellbeing, employee engagement and sustainability.