2018 U.S.-Booked Air
Volume: $195 million
2018 Global Air Volume: $282 million
2018 Global T&E: $475 million
Primary Air Suppliers: United JV,
Delta JV, Qatar Airways
Primary Hotel Suppliers: Marriott, InterContinental,
Hilton
Primary U.S. Online Booking Tool: E-Travel Management
Primary Non-U.S. Online Booking Tool
Outside U.S.: GetThere
Primary U.S. Payment Supplier: Diners Club Mastercard
Card Program: central bill/central
pay
Primary U.S. Expense Supplier: Customized
SAP system
Primary Global Travel Risk Management
Supplier: WorldAware
Consolidated U.S. TMC: Amex GBT
The World Bank, which provides loans and grants worldwide to
prevent poverty, generated $480 million in revenue in 2018 and spent a significant
portion on air travel. Of its 2018 U.S.-booked air travel, 93 percent was to
destinations outside the U.S. The financial institution is in the midst of
overhauling its managed travel program, which operates under a single global
travel policy. In 2018, it recontracted with American Express Global Business
Travel in the U.S., introduced the travel management company’s mobile app there
and launched a pilot for the Neo online booking tool. The World Bank also
completed the second phase of a global TMC RFP while adding 10 countries to its
consolidated TMC program. HRS-supported global hotel contract negotiations
achieved $3 million in savings and $4 million in cost avoidance for 2019.
The organization is adding another 60 countries to its
global TMC program in 2019 and adding Neo in the U.S., France, Germany and
Switzerland. More countries will follow. It also plans to roll out the GBT app
to all markets served by that TMC. In 2018, GBT served 31 percent of the
organization’s non-U.S. business. BCD handled 24 percent. HRG handled 22
percent, though GBT has acquired HRG. SOTC in India handled 5 percent. The
remaining 18 percent of travel was to nonconsolidated markets. The World Bank
also will begin to require pretrip approval via SAP, will review its end-to-end
process and will issue Citi corporate cards to staff traveling in multiple
countries.
The World Bank’s spend inched up $10 million in 2018 from
2017’s $185 million, and it expects the figure to rise by half as much this
year. Just 2 percent of 2018 U.S.-booked air tickets went through approved
online tools, and all required agent assistance.