< PrevNext > 14. The World Bank Washington, D.C. Share 2018 U.S.-Booked Air Volume: $195 million2018 Global Air Volume: $282 million2018 Global T&E: $475 millionPrimary Air Suppliers: United JV, Delta JV, Qatar AirwaysPrimary Hotel Suppliers: Marriott, InterContinental, HiltonPrimary U.S. Online Booking Tool: E-Travel ManagementPrimary Non-U.S. Online Booking Tool Outside U.S.: GetTherePrimary U.S. Payment Supplier: Diners Club MastercardCard Program: central bill/central payPrimary U.S. Expense Supplier: Customized SAP systemPrimary Global Travel Risk Management Supplier: WorldAwareConsolidated U.S. TMC: Amex GBTThe World Bank, which provides loans and grants worldwide to prevent poverty, generated $480 million in revenue in 2018 and spent a significant portion on air travel. Of its 2018 U.S.-booked air travel, 93 percent was to destinations outside the U.S. The financial institution is in the midst of overhauling its managed travel program, which operates under a single global travel policy. In 2018, it recontracted with American Express Global Business Travel in the U.S., introduced the travel management company’s mobile app there and launched a pilot for the Neo online booking tool. The World Bank also completed the second phase of a global TMC RFP while adding 10 countries to its consolidated TMC program. HRS-supported global hotel contract negotiations achieved $3 million in savings and $4 million in cost avoidance for 2019.The organization is adding another 60 countries to its global TMC program in 2019 and adding Neo in the U.S., France, Germany and Switzerland. More countries will follow. It also plans to roll out the GBT app to all markets served by that TMC. In 2018, GBT served 31 percent of the organization’s non-U.S. business. BCD handled 24 percent. HRG handled 22 percent, though GBT has acquired HRG. SOTC in India handled 5 percent. The remaining 18 percent of travel was to nonconsolidated markets. The World Bank also will begin to require pretrip approval via SAP, will review its end-to-end process and will issue Citi corporate cards to staff traveling in multiple countries.The World Bank’s spend inched up $10 million in 2018 from 2017’s $185 million, and it expects the figure to rise by half as much this year. Just 2 percent of 2018 U.S.-booked air tickets went through approved online tools, and all required agent assistance.