< PrevNext > 5. EY London Share 2018 U.S.-Booked Air Volume: $311.3 million2018 Global Air Volume: $654.9 million2018 U.S. T&E: $931.7 million2018 Global T&E: $2.1 billionPrimary Air Suppliers: Delta, United, AmericanPrimary Hotel Suppliers: Marriott, Hilton, HyattPrimary Car Rental Suppliers: National, Hertz Primary U.S. Online Booking Tool: GetTherePrimary U.S. Payment Supplier: American ExpressCard Program: individual bill/individual payPrimary U.S. Expense Supplier: proprietary systemConsolidated U.S. TMC: Amex GBTEY launched a travel management company RFP and implemented a new TMC in both Asia/Pacific and Latin America in 2018. It also released an individual traveler dashboard that delivers insights into booking behaviors and how travelers’ decisions impact cost, efficiency and the environment; a total of 50,000 reports were sent to individuals. The company implemented an additional 15 robotic processes to support cost management, compliance and employee engagement. A new hotel program—for which BTN named EY global travel, meetings and events leader Karen Hutchings its 2018 Travel Manager of the Year—eschews the traditional RFP process for dynamic pricing linked to city caps. In 2019, EY expects to complete an air RFP to simplify contracts. It also is updating its travel policy and its meetings and events policy and is improving the travel team’s homegrown travel approval tool.The professional services firm’s global travel guidelines outline the maximum allowance any country can have. Each country is permitted to be more restrictive. The overarching global travel guidelines have been amended to take into account the new entrants into the travel arena, but the basic allowances remain unchanged. Eighty-seven percent of 2018 U.S.-booked air went through approved online channels. Of those, 82 percent required no agent assistance.EY generated $34.8 billion in revenue in 2018. Its U.S.-based air volume rose 11 percent from 2017’s $280.7 million, and the company expects it to rise 9 percent in 2019 to $338.4 million. Of 2018 U.S.-booked air volume, 72 percent was for domestic travel. American Express Global Business Travel handled all of EY’s U.S. business in 2018 and 10 percent of its non-U.S. business. HRG handled 60 percent of non-U.S. business, CWT handled 27 percent and Uniglobe the remaining 3 percent.