2018 U.S.-Booked Air
Volume: $311.3 million
2018 Global Air Volume: $654.9
million
2018 U.S. T&E: $931.7 million
2018 Global T&E: $2.1 billion
Primary Air Suppliers: Delta,
United, American
Primary Hotel Suppliers: Marriott,
Hilton, Hyatt
Primary Car Rental Suppliers: National, Hertz
Primary U.S. Online Booking Tool: GetThere
Primary U.S. Payment Supplier: American Express
Card Program: individual
bill/individual pay
Primary U.S. Expense Supplier: proprietary system
Consolidated U.S. TMC: Amex GBT
EY launched a travel management company RFP and implemented
a new TMC in both Asia/Pacific and Latin America in 2018. It also released an
individual traveler dashboard that delivers insights into booking behaviors and
how travelers’ decisions impact cost, efficiency and the environment; a total
of 50,000 reports were sent to individuals. The company implemented an
additional 15 robotic processes to support cost management, compliance and
employee engagement. A new hotel program—for which BTN named EY global travel,
meetings and events leader Karen Hutchings its 2018 Travel Manager of the
Year—eschews the traditional RFP process for dynamic pricing linked to city
caps. In 2019, EY expects to complete an air RFP to simplify contracts. It also
is updating its travel policy and its meetings and events policy and is
improving the travel team’s homegrown travel approval tool.
The professional services firm’s global travel guidelines
outline the maximum allowance any country can have. Each country is permitted
to be more restrictive. The overarching global travel guidelines have been
amended to take into account the new entrants into the travel arena, but the
basic allowances remain unchanged. Eighty-seven percent of 2018 U.S.-booked air
went through approved online channels. Of those, 82 percent required no agent
assistance.
EY generated $34.8 billion in revenue in 2018. Its
U.S.-based air volume rose 11 percent from 2017’s $280.7 million, and the
company expects it to rise 9 percent in 2019 to $338.4 million. Of 2018
U.S.-booked air volume, 72 percent was for domestic travel. American Express
Global Business Travel handled all of EY’s U.S. business in 2018 and 10 percent
of its non-U.S. business. HRG handled 60 percent of non-U.S. business, CWT
handled 27 percent and Uniglobe the remaining 3 percent.