< PrevNext > 60. UBS Zurich Share 2017 U.S.-Booked Air Volume: $67 million2017 Global T&E: $425.1 millionConsolidated Global TMC: BCDBTN estimates that U.S.-booked air spend at investment bank and financial services firm UBS declined about 14 percent in 2017 amid a drop in overall T&E spend. Global T&E totaled 416 million Swiss francs (US$425.1 million), down from 423 million Swiss francs in 2016.UBS and BCD Travel in 2018 unveiled a service model in which dedicated agent teams in Zurich, London and New York service UBS traveler calls. The agents, well-versed in universal UBS travel policy, all use the same technology and are available 17 hours per day, five days a week. Outside that time window, nondedicated agents who nevertheless have been trained on UBS travel policy are available.UBS and PredictX have developed machine learning algorithms to retrieve travel data from multiple sources to assess total trip cost before a trip is taken. That data also is being used to generate real-time travel spend trend reports automatically for key stakeholders. UBS also is developing a predictive data set with reporting, including pretrip assessments of the potential value of a trip.In the 12 months ending June 30, 2017, UBS business travel generated about 54,400 metric tons of carbon dioxide equivalent emissions, or 9,337 metric tons per full-time equivalent employee. Those figures are lower than in the previous 12 months, when UBS business travel generated 67,000 metric tons, or 11,141 per full-time equivalent employee. The company encourages employees to choose high-speed rail or remote conferencing technology instead of air travel as a method of emissions reduction.UBS had nearly 62,600 employees at the end of 2017, up from 59,400 one year prior. Operating revenue increased to nearly 29.1 billion Swiss francs in 2017, up from about 28.3 billion Swiss francs in 2016.