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Transportation

TSA Exploring New Airport Security Line Designs For Quicker PreCheck Screening

By Jay Boehmer / July 13, 2012 / Contact Reporter
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The U.S. Transportation Security Administration is testing new queue designs to further speed members of the PreCheck trusted traveler program through the airport screening process, according to TSA associate administrator Doug Hofsass.

"What we're trying to do here over the next couple of months is to find ways that as customers hit the checkpoint to qualify-scan them as soon as we can in the process and then move them over to the dedicated queue," Hofsass said Wednesday during an American Society of Travel Agents webcast.

When the program debuted last year, PreCheck participants had to wait in a general queue for a document checker to scan their boarding document and verify PreCheck eligibility. Only then could they proceed through security screening without removing laptops and liquids from their bags or placing their light jackets or belts in bins.

"What we're evaluating right now from a manpower, queue design and efficiency perspective is how we can identify PreCheck customers earlier in the process and dedicate them to either a special queue or facilitate them from the larger, centralized line over to where the actual PreCheck checkpoint line is," Hofsass said.

He noted that at some airport locations, TSA or airline reps already scan passengers "before they even join the line. If they're identified to be PreCheck-eligible, we're taking them off the top of the line, sending them down a dedicated queue with stanchions to go into the TSA PreCheck line." Additionally, TSA at some airports has placed boarding pass scanners at the front of elite frequent flyer lines designated by some carriers.

At other locations, "you'll go through the full line and then present your boarding pass," said Hofsass. "Then we'd move you to the dedicated PreCheck screening."

Despite these potential enhancements, TSA will continue to include a level of unpredictability in the screening process, meaning that PreCheck participants are not guaranteed expedited treatment every time they travel on eligible airlines or at participating airports.

TSA also remains persistent in keeping eligibility a mystery at the time of check-in. "We don't let anyone know until they get to the scanner, wherever that scanner may be, that they're PreCheck-eligible that day," said Hofsass.

The program this year has grown in the number of participating carriers and airports and, according to Hofsass, in popularity among the two groups of eligible customers: select airline frequent flyers and members of the Global Entry program, operated by sister agency U.S. Customs and Border Protection. Hofsass said TSA is on pace to later this month process its two millionth PreCheck-eligible traveler.

Just this week, TSA launched PreCheck lanes at airports in Tampa and Charlotte, bringing the number of U.S. locations to 20, with plans to be at the 35 largest U.S. airports by year-end in conjunction with airline partners Alaska Airlines, American Airlines, Delta Air Lines, United Airlines and US Airways.

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