Amadeus announced automated processing for and presentation of multiple itinerary proposals by travel management companies to clients.
Calling the new fee-based Amadeus Offers product a "demand management solution" that fills a "critical market need" in North America, Amadeus announced that it provides "transparent management of pre-booking activities, enhancing customer satisfaction and retention while streamlining agency operations. With Amadeus Offers, travel professionals can now: store trip options in the same passenger name record as the itinerary to quickly respond to customer requests; quickly and easily send professionally branded, pre-formatted emails with their customized travel offering; manage multiple trip options, client proposals and itineraries; access trip details 24/7 and book the customer's approved itinerary with a few simple keystrokes." Amadeus cited Uniglobe Five Star Travel owner Peter Durbetaki as saying the solution allows the TMC "to present multiple options to our clients seamlessly and in a single, graphically designed, easy-to-read email that comes directly from our agency with our logo. Our agents are saving an incredible amount of time as they no longer have to arduously cut and paste proposals and create multiple PNRs for each customer."