overall guest satisfaction for North American hotels increased in 2009 compared with 2008

Despite cuts in staff and certain services and amenities, , according to J.D. Power and Associates. The highest-rated brands were Four Seasons Hotels and Resorts (luxury category); Embassy Suites Hotels (upscale brands); Hilton Garden Inn (midscale, full service); and Drury Inn & Suites (midscale, limited service). The study was based on responses gathered between June 2008 and June 2009 from more than 66,000 hotel guests.