2018 U.S.-Booked Air
Volume: $110 million
2018: Global Air Volume: $214 million
2018 U.S. T&E: $397.7 million
2018: Global T&E: $672 million
Primary U.S. Air Suppliers: American, United, Delta
Primary U.S. Hotel Suppliers: Marriott, Hilton, Hyatt
Primary U.S. Car Rental Suppliers: National, Enterprise
Primary Global Online Booking Tool: Concur
Primary U.S. Payment Supplier: American Express
Card Program: individual bill/central pay
Primary Global Expense Supplier: Concur
Primary U.S. Travel Risk Management Supplier: International SOS
Consolidated Global TMC: Amex GBT
Dell and EMC Corp. Merged in 2016 to become dellemc. The
company is now known as Dell Technologies, and the travel programs consolidated
in 2018, including the full implementation of American Express Global Business
Travel and the SAP Concur booking tool. U.S.-booked air tickets made through
approved online tools rose from 90 percent in 2017 to 91 percent in 2018, 93
percent of those getting done without agent assistance. Dell Technologies
consolidated its U.S. global distribution system to Sabre last year, as well.
EMC had been on Apollo.
Globally, the online adoption rate rose from 85 percent to
87 percent. The company also brought Japan, Chile, Colombia and Peru onto
Concur’s online booking tool and expanded Tripbam and Yapta to additional
markets. This year, the company plans to bring India, the United Arab Emirates,
Israel and New Zealand into the booking tool and bring Sri Lanka and Bangladesh
into the travel program in general. The company has a single global travel
policy, and 58 percent of its 2018 U.S.-booked air spend was domestic travel.
Also in 2018, Dell Technologies plans to implement Tripism, which presents
booking options based on a client’s preferred suppliers, specialized supplier
offers and peer reviews. It also will implement meetings sourcing platform
Groupize, as well as Clear, which helps travelers navigate on-site security
checkpoints, and Passport Plus, which expedites U.S. passports and other travel
documents. And it plans to switch to dynamic hotel pricing.
The company also intends to automate rebookings via the
Tripbam and Yapta reshopping tools: Tripbam will reshop the rates on completed
bookings not just at the same hotel but across a cluster of similar properties,
and it will rebook automatically when it finds a cheaper rate for a
like-for-like room and property. Dell Technologies will configure Yapta to
rebook airfares automatically when the rate drops within the original booking’s
no-penalty-cancellation window. Dell Technologies’ U.S.-booked air spend
dropped $6 million from 2017’s $116 million, and the company expects it to stay
at $110 million this year. Its global air volume dropped from $225 million to
$214 million. The company’s U.S. T&E dropped 29 percent while its global
T&E dropped 4 percent. The company’s 2018 revenue was $78.7 billion.