< PrevNext > 14. The World Bank Washington D.C. Share 2017 U.S.-Booked Air Volume: $185 million2017 Global Air Volume: $270 million2017 U.S. T&E: $230 million2017 Global T&E: $462 millionPrincipal Air Suppliers: United joint venture, Delta JV & Qatar AirwaysPrincipal Hotel Suppliers: Independent hotels, Marriott & HiltonPrincipal U.S. Online Booking Tool: e-Travel ManagementPrincipal Non-U.S. Online Booking Tool: GetTherePrincipal Global Expense Supplier: SAPPrincipal Payment Supplier: Diners Club MastercardConsolidated U.S. TMC: Amex GBTPrimary Non-U.S. TMCs: Amex GBT, BCD, HRG & SOTC Travel (India)In 2017, The World Bank, a global partnership of five institutions that finances initiatives to reduce poverty and increase shared prosperity around the world, completed a rapid, three-year global rollout of its meetings management program, mandated for meetings with a budget of $10,000 or more. The World Bank's mission, diverse markets and evolving needs make its meetings program—more than 650 managed events in the past year—hard to streamline; events are not typically annual or recurring. Master service agreements had been the norm for the organization's North America meetings, but World Bank couldn't scale that practice globally, and so it opted for a less common portfolio-driven sourcing strategy.The program encourages use of conference spaces in the 130 locations it operates in 189 countries, and the program outsources other venue sourcing. Individual meeting planners handle logistics with the venues, payment goes through a meetings card, and Cvent collects data. All meeting requests cycle through the security department, which conducts a risks and hazards assessment. The organization also is implementing a program it has branded "event services on demand" that includes ground transportation and translation services.Also, in 2017, The World Bank stabilized the first 80 countries in its global consolidation of travel management companies. It has started Phase 2 of the global TMC consolidation, expecting to cover another 85 countries by end of 2019. In addition, the organization concluded its North America TMC RFP in 2018, reappointing American Express Global Business Travel as its TMC. It also is changing its principal payment supplier to Citi in 2018. The World Bank saw its U.S.-booked air volume increase $8 million in 2017 and expects its U.S.-booked air volume to dip to $180 million in 2018. Ninety-three percent of the 2017 U.S.-booked air volume was for international travel. Only four percent of U.S.-booked airline tickets were processed through the institution's approved online booking channels. All others were done via the contracted travel agent in compliance with The World Bank's single global travel policy and central bill/central pay card program.