< PrevNext > 45. The Church of Jesus Christ of Latter-Day Saints Salt Lake City Share 2017 U.S.-Booked Air Volume: $93 millionPrincipal Air Suppliers: Delta, American, Alaska, Avianca, Copa, Cathay Pacific & Air New ZealandPrincipal Hotel Suppliers: Marriott, Choice & La QuintaPrincipal Car Rental Suppliers: Enterprise Holdings & HertzPrincipal U.S. Online Booking Tool: e-Travel ManagementU.S.-booked air volume for The Church of Jesus Christ of Latter-Day Saints rose $3 million in 2017, and the church projects a $2 million increase in U.S.-booked air spend for 2018. Forty-nine percent of U.S.-booked airline tickets went through approved online booking tools in 2017, 75 percent of those completed without an agent. While LDS does not have a consolidated global agency, CWT handled 15 percent of its U.S.-booked air volume in 2017. The church, which has a travel program of more than 65,000 missionaries and other travelers who go to nearly every country in the world, has a single global travel policy.In 2017, the church performed several regional RFP's for airline volumes throughout the world and completed a global rental car supplier RFP. In recent years, the church has put a particular focus on evaluating airlines not only on cost but also on the quality of service they provide. Last year, the travel team introduced a metric called quality cost per mile rather than using the standard cost-per-mile metric. That has boosted traveler satisfaction and spurred deeper cooperation between the church and its airline partners, which the metric helped consolidate.The church last year significantly strengthened the duty of care coverage of its travelers and had more than 60,000 visas processed or renewed worldwide. In terms of travel policy changes, LDS strengthened its global duty of care policy and added an official policy regarding ridehailing services.