which for a monthly per-workstation fee gives agencies both new services and existing services that previously carried no fee. Echoing commentary by the Association of Retail Travel Agents
, ASTA said it told Travelport's "top management" that agency subscribers "believe they have a contracted right to features, now bundled as part of the Agility program, that are expressly 'fee-waived' in their current contract." These include "core features--such as profiles and queues--that have always been included as part of the core product and that define the essence of a global distribution system." With 2012 budgets already completed, ASTA said, "Travelport's Agility announcement, released in early December, to be implemented Jan. 1, 2012, has given subscribers little time to adjust their businesses."