Egencia said it will roll out in Europe "in the coming weeks" the Intelligent Service Platform it introduced in the United States in mid-2013.

The company said the proprietary technology immediately displays relevant itineraries, profiles and policies to its agents as soon as a call is received from a recognized telephone number of a traveler or travel arranger. Egencia added that the platform integrates both online and offline bookings and can be used to provide service for amending itineraries, of which more than 20 percent are changed by customers before departure.