Amadeus today unveiled a new agent desktop, primarily designed for corporate travel management companies, which the company expects to begin rolling out in North America in the first half of 2010, followed by a general deployment in the second half of the year.
Like other agent desktop developments from other global distribution system providers and mega travel management companies during the past 18 months
(BTNonline, Aug. 11, 2008), Amadeus One has both a graphical and cryptic user interface, operates in a multi-GDS environment by housing traveler profiles and other data outside of the host system
(BTNonline, March 16) and brings several mid-office quality control functions up to the point of sale.
Focusing on the corporate travel point of sale, Amadeus One integrates policy management administration and rules-based modules so agents can more easily configure policies into the system and monitor them.
According to Amadeus North America senior vice president of product development Mary Keagul, a Boston-area development team has been working on building Amadeus One during the past 12 months by integrating several Amadeus technologies currently in use in the marketplace, including profile solutions and command engines.