BTN's 2011 Travel Manager of the Year: Sapient's Michelle De Costa
09/12/2011
For helping pioneer the use of social media in managed travel and for taking a broader view of her company role as a communicator, Business Travel News last month named Sapient global travel manager Michelle De Costa its 2011 Travel Manager of the Year.
Chewing (And Trimming) The Fat: Buyers Leverage Multifaceted Traveler Communications Programs
05/20/2011
Consultants and other observers five years ago began calling on the business travel community to adopt social media, and the phenomenon today is equipping travel managers to reinvent themselves and redraft the rules of behavior modification.
Hotel Rate Inaccuracy Abounds
06/01/2010
Despite travel buyer and hotelier efforts this year, the accuracy of the hotel rates loaded into the global distribution systems has only slightly improved. Meanwhile, another chronic problem, the dropping of those negotiated rates, has grown increasingly troublesome in a buyer's hotel market.
Killer Apps & Mobile Menaces: Travel Apps Most Apt
10/27/2010
Mobile applications can assist business travelers with nearly every aspect of their trip once they're on the ground and, through other applications on the back end of travel, buyers are finding ways to ensure these helpful applications are not harming compliance.
BTN Research: Dynamic Hotel Pricing Making Limited Inroads Among Buyers
09/24/2010
A large majority of buyers still eschew dynamic pricing in their hotel programs, according to Business Travel News research, though some are reporting success through limited arrangements. One major hotel chain, meanwhile, recently has completed an initiative to make dynamic pricing more palatable ...