The current business travel climate is one of rising demand
and higher prices. While those circumstances highlight the need for companies
to secure favorable rates and fares from their suppliers—or find other ways to
uncover cheaper prices—it also means that corporate buyers and travelers expect
to get their money's worth. Given a focus on employees' work-life balance and,
as always, cost control, many companies are working to ensure their travelers
stay productive. To help in that effort, and to maximize the value of their
preferred agreements, corporate buyers often must lean on their
suppliers—especially travel agencies.
The 2011 service quality survey of 204 corporate travel
buyers is a Business Travel News study
that determines the agency, airline, hotel, car rental and payment system
services most important to travel managers, corporate buyers and travelers, and
buyer assessments of suppliers' effectiveness in performing those services.
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