You've heard all the success and innovation stories from the big guys. What about strategies for the middle market—or even smaller? Business Travel News has gathered an expert panel of midmarket buyers to talk about their challenges, yes, but also opportunities in the midmarket to optimize your travel programs, work with great partners that will support travel savings and service goals.
IATA’s New Distribution Capability (NDC) is the poster-child for change in travel management. But how might it impact your managed travel program or the roles of key players in your program?
Hear from the IATA program lead for NDC and travel buyers at the heart of the project in this free BTN Group “In the Know” webinar developed by IATA. Learn what NDC is and isn’t. Gain a better understanding of the opportunities and challenges as the industry moves to a new distribution landscape.
That drip, drip, drip you hear as company travelers book air, hotel and other reservations outside your managed program may well be growing louder. Lured by loyalty points, discounted pricing or simply the ease of mobile bookings on familiar apps, travelers are increasingly incentivized to book outside of
preferred channels, your negotiated deals and most importantly, duty of care programs. While most corporations report air bookings through managed channels north of 80 percent, hotel program leakage of 50 percent or more is way too common, even in the best managed programs! With such holes, how can you track
travelers, spending and leverage data in negotiations?
Register now for this free, 60-minute BTN Group thought-leadership webinar, sponsored by Traxo, to hear the challenges, tactics, tricks and tools some companies are using to plug such holes in their programs.
How are small and midsize travel departments—with limited resources and time—using real-time data instead of standard, historical reporting to change traveler behaviors in their organizations? Hear how companies can secure robust data sets, build and execute cost savings initiatives and transform the data into actionable intelligence to drive business decisions for key stakeholders.
Register now for this free, 60-minute BTN Group thought-leadership webinar, sponsored by Travel Incorporated, to learn how leading business travel executives are using actionable data to enhance their managed travel program.
It's time to choose your own adventure with our Meetings Management Experts. Acquis Consulting's Shimon Avish, World Bank's Sabrina Capannola and ZS Associates Kimberly Meyer will engage on the meetings topics that matter to you most: the GDPR journey, commission reductions, refining the SMM value proposition, SMM savings estimates, measuring return on investment, attendee engagement strategies … these are just a sample of what you can bring to table.
Register now to attend, engage and learn!
Artificial intelligence, machine learning, natural language recognition. Where does artificial intelligence fit into the managed travel practice? Business Travel News will bring together a panel of industry experts who are not only observing but also leading the market in emerging AI capabilities to talk about the current state of artificial intelligence for managed travel booking, service and reporting functions. We'll also talk about how AI stands to influence the buyer-supplier relationship and what the AI adoption trajectory may look like.
Attend BTN's Artificial Intelligence & Managed Travel webinar to find out how companies like yours may incorporate new AI capabilities to inform and enhance travel management strategies.
With the number of
small meetings on the rise, so too are challenges for companies to best manage
them. Companies can no longer afford to ignore small meetings as the overall
spend, sourcing challenges and risks have escalated. But how should they approach
small meetings management?
Learn the approaches
and rationale of various companies in this FREE, 60-minute BTN Group
thought-leadership webinar sponsored by Cvent. Hear what prompted the decisions
to finally tackle small meetings within their organizations, how companies have
approached it and the results.
Many travel managers struggle with low hotel attachment rates. Given all the work and effort that goes into negotiating a preferred hotel program, travelers booking around the program can be a source of major frustration. Using new technologies that can capture, parse, and push data for analysis, reining in direct bookings is more of a reality than ever before.
Hear real-world examples of hotel attachment solutions from ITW travel manager Cathy Sharpe, as well as detail on the data capture, cleaning, monitoring and reporting from Traxo and TRIPBAM during this BTN Group In the Know webinar, created with sponsor TRIPBAM. The pros and cons of direct bookings, as well as how to leverage new technology to increase control and visibility of your hotel program are also on the agenda.
The corporate travel industry is rapidly evolving with the expansion of on-demand ground transportation options, driven by innovations in technology, and new waves of Millennial travelers who have a differentiated set of expectations. Your travelers are most likely using ridesharing, but are your policies and partnerships allowing your travelers to benefit from streamlined expense, data and other integrations?
In this free, BTN Group "In The Know" webinar, created in partnership with sponsor Lyft Business, learn how integrating rideshare data with travel management company reporting is enabling employers to gain new insights into traveler trends and a more holistic picture of their travelers end-to-end trip experiences. Partnerships like those of Lyft, Deem and Flight Centre are allowing businesses to make strategic transportation decisions that provide optimized experiences for their people.
Meetings on your mind for 2018? You're not alone. In this webinar, BTN will bring three big meeting industry names to the table to talk about what's ahead for 2018. Whether it's pricing and revenue management, emerging technologies, program globalization or attendee experience, our panel will give educated answers to your questions as well as define the trends that they see coming down the pike and how they will affect your meetings program.
The gig economy, infrastructure builders and other project-based workers are helping to boost demand for one of the fastest growing segments of the hotel industry: extended stay. How are companies identifying and managing extended business trips – stays of five days or more, weeks or even months?
Business travelers who stay five or more nights in a hotel currently comprise more than one-quarter of demand for the nation’s 56,000 hotels and 5.2 million rooms. Properties specifically designed and marketed as extended stay facilities currently represent 8% of hotel inventory with more than 50,000 new rooms in the pipeline.
What is the appeal and opportunity for extended stay within managed travel? Listen as travel managers and industry professionals define the market, opportunities and traveler benefits.
Matching travel and meeting payment charges to transactions continues to be a time-consuming, costly and frustrating process for some travel, meeting and expense professionals. Learn how a leading travel manager, travel management company and payment provider are using technology, processes and creative thinking to end the matching games in this free 60-minute BTN Group webinar, sponsored by CSI globalVCard.
What steps should companies take to ease monthly reconciliation challenges? How should companies integrate single-use virtual payments into bookings to link a trip to a payment? What do you need to know about APIs to rely more on automation and less on manual matching that can waste hours of productivity each month? What are the pros, cons and options of outsourcing reconciliation? Register today and remember to log in to the live event to ask your own questions.
Data is critical to a successful meetings management program. But are you collecting, analyzing and reporting the key data elements to tell your story? Join as industry leaders share best practices and their success stories in collecting and using data to support meetings management.
In this 60-minute BTN Group thought-leadership webinar, sponsored by Cvent, meeting professionals detail the business intelligence that can be gained from meetings data and how to use the insights to advance their programs.
In a new research study, The Beat explores policies, practices and predictions for corporate booking within managed travel programs. More than two decades after online booking tools became part of the standard toolset for managed programs, how many companies mandate use—and get compliance? How are corporations addressing demands for improved traveler experiences? How satisfied are travel managers and their travelers with corporate booking options? How do managed travel organizations support mobile booking, chatbots and other emerging trends?
Register now for this 60-minute, free webinar to hear highlights of the study findings on those questions and so much more, along with key insights from leading stakeholders about the trends. Participants also will be able to download the study during or after the live event.
Your travelers are talking to you, but are you listening? And what about the next step: taking action? BTN's upcoming webinar will focus on listening strategies that range from deep-dive surveys to behavior data mining. Even more importantly, however, you'll hear from companies that are taking steps to improve the traveler experience with refreshed policies and intuitive technologies. Hear in their own words why reducing traveler friction has become a renewed focus for their companies. You may be surprised: productivity, employee loyalty and lower burnout are among the key real benefits to traveler-centric programs. High-demand industries even use the travel program as a benefit to attract and retain talent. It's a new view on travel management. Are you ready?
Travel and expense programs generate stacks of data, but what kernels should managers seek for better insights on spending, savings opportunities and trends? In this 60-minute BTN Group webinar, sponsored by Coupa, learn what metrics leading practitioners are exploring.
Listen as travel professionals and industry experts highlight ways they using expense data today, integrating it with travel and other sources for a richer view of organizational spend and opportunities to enhance their program. Join live to ask your own questions of the panel.
Rapidly overtaking the workforce, millennials are triggering a number of changes to corporate policies and practices. How are travel programs, policies, compliance and preferred suppliers faring with the latest generation of frequent travelers? Listen as travel managers discuss the challenges and opportunities as millennials permeate the corporate traveler files — closely followed by younger centennials — in this 60-minute BTN Group thought-leadership webinar, sponsored by Direct Travel.
By 2020, over 50% of the workforce will be millennials and account for close to half of all business travel spending, according to Boston Consulting Group. How they book, view business travel and engage is prompting changes in managed travel. Register now to listen to travel managers and a consultant discuss the realities, what to expect next and answer your questions during the live Q&A session.
As the benefits of extended employee onboarding programs emerge, more companies are innovating ways to train new hires on travel and expense policy and practices. Some are working with human resources and elearning teams to create training modules–and tests–on travel booking, expense reimbursement, payment and common sense travel practices.
In this one-hour BTN Group webinar, sponsored by Air Canada, learn more about the trends and approaches that leading companies are using to ensure travelers better understand travel and expense policies and good booking and travel practices.
Your organization has preferred programs for air, hotel and cars. …The last thing your road warriors need is a preferred restaurant network--or is it? Today’s modern travelers want tailored experiences based on their travel needs and personal desires. Learn how companies are promoting preferred restaurant networks not only to create enjoyable experiences for travelers while they’re on the road, but also to reinforce expense reimbursement policies and achieve substantial savings in a historically unmanaged category.
In this 30-minute BTN Group “In The Know” webinar, created in partnership with sponsor Dinova, corporations and industry experts detail their approaches to driving both savings and increased traveler satisfaction from business meals. Ask your own questions during the Live Q&A.
As you negotiate 2018 air and hotel rates, is it time to include dynamic performance management in the mix? What data must you be tracking today to determine the success of your air and hotel strategies? Consolidation, more sophisticated yield management practices and other industry changes are making it harder than ever for corporations and their travelers to evaluate great rates for business travel.
In this 60-minute BTN Group webinar, sponsored by BCD Travel, learn how leading practitioners are rethinking air and hotel negotiating strategies and implementing dynamic performance management to improve their programs. Better understand the industry changes that are making it more challenging to rely only on the annual RFP process to deliver the best rates and discounts for your program.
Dashboards are increasingly used in business – and in managed business travel – to track key performance indicators and business metrics. Instead of pouring over monthly and quarterly reports, a quick glance at a travel dashboard can inform travel stakeholders of spending, policy compliance, contract performance or other factors to connect the dots in their travel program. Learn more about building, distributing and using dashboards to better manage travel programs in this free one-hour BTN Group webinar, sponsored by United Airlines.
Listen as travel professionals and industry experts explain how they’re using dashboards today, key metrics to track and how to connect your own dots. Join live to ask your own questions of the panel.
Improving travel program savings today often comes from winning over travelers and internal stakeholders. Driving incremental savings is all about convincing travelers of the value of your managed travel programs and that they “really won’t get a better deal on the web.” How do you cajole, entice or engage them to use your managed travel program, preferred hotels and other suppliers? Register now for this 60-minute BTN Group webinar on traveler engagement best practices, sponsored by BCD Travel.
Learn how Kellogg saved $7 million in less than two years by transforming corporate culture. Hear how LinkedIn’s use of a traveler survey and regional road show turned travelers into program advocates. And, hear other best practices to boost both traveler satisfaction and savings. Listen live to ask your own questions.
The starting point for most travel program, the travel policy is often ignored, overlooked or routinely violated. But some corporations are trying to change all that by rethinking how they write, communicate and enforce their policies. Some are shortening, perhaps not to one- or two-pages, but considerably tighter than the tomes most use today. Others are redefining approaches and guidance on air buying due to industry changes such as premium economy and basic fares, sharing economy providers and risk factors.
Learn how travel managers are approaching the task, key stakeholders to engage in the process and best practices from early adopters of new approaches in this 60-minute BTN Group thought-leadership webinar, sponsored by Air Canada. Ask your questions of the speakers during the live audience Q&A.