BTN Editor Elizabeth West moderates Liberty Mutual’s Michelle DeCosta, ACT’s Jennifer Steinke and Roadmap’s Jeroen van Velzen
has received a handful of updates to individual listings after the CT100 was
published. Currently listed: Deloitte, Pfizer, KPMG, Verizon, Thomson Reuters, Interpublic
Group and Nike.
2009 U.S. booked air volume:$192 Million
T&E: $622 Million
Preferred vendors: Delta, American, Continental; Marriott, Starwood, Hilton; Avis,
Budget, Hertz; Orbitz For Business International
Consolidated U.S. agency: BCD
Four accounting and consulting firm Deloitte in 2009 implemented a pre-trip
approval process for discretionary travel.
it did so, U.S. booked air volume decreased almost 30 percent year over year,
and U.S. travel and entertainment spending was down more than 36 percent.
company also conducted an airline request for proposals in 2009, resulting in
the elimination of one major carrier from its program, and altered its policy
to address usage of wireless Internet aboard aircraft.
integrated its travel program in India with its U.S. program. The company
replaced its booking tool, supplied by Travelport, with Orbitz for Business
International in 2009. U.S. travelers last year used Diners Club MasterCard and
American Express cards and its travelers report expenses through an internal
booked air volume: $100 million
booked air volume: $234 million
Delta, American, Continental, British Airways; Marriott, Hilton, Starwood;
Avis, Budget, Hertz; GetThere, Amadeus E-Travel; Concur
global agency: BTI
Pfizer in October 2009
finalized a $68 billion acquisition of pharmaceutical rival and former
Corporate Travel 100 member Wyeth, and its listed travel volumes incorporate
both companies' spending.
The Wyeth integration was a
key aspect of Pfizer's 2009 travel strategy, along with the issuance of a new
travel policy that mandated the use of Pfizer's GetThere online booking tool
for domestic U.S. travel. The company uses Amadeus' E-Travel booking tool
outside North America.
Pfizer also continued to
consolidate international travel agency services and establish service centers
with the intention of building a follow-the-sun service model in the next three
years. The company continues to hold a global agency contract with BTI—formerly
a joint venture between BCD Travel and HRG Worldwide that continues to service
clients that predate its breakup—for the bulk of Pfizer's international
business. American Express also holds a piece.
Pfizer is considering
limiting business-class travel to flights of at least six hours, up from five,
and is evaluating first-class eligibility. Pfizer plans to further encourage
telepresence as an alternative to travel.
booked air volume: $75 million
American, United, Delta; Marriott, Hilton; Hertz, Avis; American Express CTO,
U.S. agency: American Express
KPMG last year continued a
firmwide initiative to reduce travel expenses, promote use of remote
conferencing and enforce travel policy compliance that it implemented in 2008.
KPMG mandated use of
preferred hotels wherever applicable, and the use of nonrefundable airfares for
all internal travel and meetings. The firm also required pre-trip approval for
all international travel and the use of purpose-of-trip coding. It also continued
to raise its adoption of online booking. As a result, BTN estimates that the professional
services firm and Big Four auditor cut U.S. booked air volume by $35 million
from the $115 million it spent in 2008.
American Express served as
KPMG's consolidated U.S. agency. Travelers use the Diners Club/MasterCard
2009 U.S. booked air volume:$44.6 Million
Companywide booked air
volume: $53 Million
Preferred vendors: American, Delta, US Airways, Continental, United;
Marriott, Courtyard, Doubletree, Hilton, Starwood, InterContinental; National,
Enterprise, Avis, Budget; GetThere, Orbitz For Business
giant Verizon last year made moves to further globalize its travel program,
initiating a global card program and transitioning 100 percent of its travel reporting
and 90 percent of its travel customer-service
handling to India. The company this year continues its travel program rollout throughout the Europe,
Middle East and Africa region, after which it will target a rollout to Asia/Pacific countries.
Verizon's wireline businesses—Verizon Telecom and Verizon Business— use American Express Travel and
to provide travel management services, as well as GetThere for online transactions. Verizon Wireless uses Orbitz For Business as
an end-to-end solution. The company has maintained a domestic online booking adoption rate of 90 percent plus over the past few
years, and also instituted a
pre-trip approval policy for some business groups.
use the American Express corporate card for travel expenses, which are filed using
an Oracle Peoplesoft system. Verizon this year plans to use HelmsBriscoe to increase its formal meetings program.
booked air volume: $43.2 million
booked air volume: $74.4 million
American, US Airways, British Airways; Hilton, Marriott, Starwood; National,
Hertz; American Express Axiom, CWT Horizon
U.S. agency: None
Thomson Reuters' U.S. booked
air volume fell to $43.2 million last year, from $52 million in 2008. Following
the completion of Thomson's April 2008 acquisition of news and financial
information services company Reuters, the combined company's travel team has
worked to harmonize policy, refine processes and consolidate suppliers.
Those efforts continued with
a revamp of its corporate travel policy, which was implemented in the first
quarter this year. The company in 2009 worked to further consolidate its hotel
program and car rental suppliers following a request-for-proposals process. An
airline RFP and U.S. car service RFP are on the travel team's agenda this year.
American Express and Carlson
Wagonlit Travel serve as Thomson Reuters' primary agencies in the United
States, and along with FCm, also provide travel management services outside of
the United States.
Travelers who use American
Express book travel online with the Rearden Commerce-based Axiom online booking
tool, while travelers serviced by CWT used the Horizon tool in 2009. Elsewhere,
travelers used GetThere, KDS or E-Travel in 2009 for online booking. Thomson
Reuters initiated an online booking tool RFP the end of 2009 with plans to make
a selection by the end of 2010. Thomson Reuters travelers use the American
Express card for travel expenses, after renegotiating a contact with the card
provider last year.
booked air volume: $36.6 million
booked air volume: $53.8 million
American, Delta, Continental, British Airways; W Hotels, Westin, Leading Hotels
Of The World; Avis, National, Budget; Cliqbook; Concur
Advertising and marketing
services conglomerate Interpublic Group continues to roll out multinational
travel management services. Last year, it consolidated travel and card
processes in 92 business units in the Asia/Pacific region, including Singapore,
Hong Kong, Australia, Japan and China. The company also consolidated an
additional seven countries and 47 business units in Europe, the Middle East and
Africa, a region where Interpublic expanded the Trondent independent profile
system. As of end of 2009, the Interpublic travel program was consolidated in
26 countries, consisting of 580 business units.
This year, Interpublic
continues to consolidate on a multinational basis its travel, profile system
and corporate card program, with particular attention paid to Latin America. It
also is focusing on online booking in Europe and is rolling out consistent
meetings management processes.
American Express, along with
HRG and Australia-based Bay Travel, provide travel services to Interpublic
outside of the United States. Travelers in the United States carried either an
American Express or Diners/MasterCard card in 2009 for travel expenses. In
North American markets, the company last year expanded use of its preferred
Cliqbook booking tool to more than 70 percent adoption with a 92 percent
booked air volume: $31.4 million
booked air volume: $49.6 million
global agency: BCD Travel
Footwear and apparel
manufacturer Nike has a distinct global bent to its corporate travel, with 65
percent of its U.S. air bookings involving international destinations, and in
2009 added 35 countries to its consolidated travel management program, bringing
98 percent of its worldwide travel spending under its auspices. Travel still is
handled by BTI, a former joint venture between BCD Travel and HRG Worldwide
that serves only existing clients. Nike plans to envelop more countries in the
program in 2010.
Nike's travel management
philosophy remains high-touch. It has a dedicated onsite facility at its Oregon
headquarters, where the company last year introduced a new virtual-hold
telephone system, which leaves messages and allows agents to flatten demand
peaks and valleys.
The company slashed its U.S.
booked air volume in 2009 by more than 40 percent from its 2008 level.
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